Privacy policy

Last updated: August 4, 2026

PawNest operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a personalized shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and otherwise process your personal information when you visit or use our Services, make a purchase, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

Personal Information We Collect

When we refer to "Personal Information," we mean information that identifies you or can reasonably be linked to you.

Personal Information does not include anonymous information or information that has been irreversibly de-identified so that it can no longer identify you.

Depending on how you use our Services, where you reside, and as permitted or required by applicable law, we may collect the following categories of Personal Information:

Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment Information

  • Credit card information
  • Debit card information
  • Financial account details
  • Payment method
  • Payment confirmation
  • Transaction details

Account Information

  • Username
  • Password
  • Security questions
  • Preferences
  • Account settings

Transaction Information

Information relating to products you:

  • View
  • Add to your cart
  • Save to your wishlist
  • Purchase
  • Return
  • Exchange
  • Cancel

This also includes information about your previous purchases.

Customer Support Communications

Information you provide when contacting our customer support team.

Device Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Network connection information
  • Other technical identifiers

Usage Information

Information regarding how you interact with our Services, including:

  • Pages visited
  • Time spent on pages
  • Browsing activity
  • Clicks
  • Navigation patterns

Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from You

When you:

  • Create an account
  • Place an order
  • Contact us
  • Subscribe to our newsletter
  • Interact with our Services
  • Otherwise provide information directly to us

Automatically

Through your device while you browse our website using:

  • Cookies
  • Pixels
  • Analytics technologies
  • Similar tracking technologies

Service Providers

From third-party providers that help us operate our business, including payment processors, fulfillment providers, analytics providers, customer support platforms, and cloud hosting services.

Business Partners & Third Parties

From advertising partners, marketing partners, and other trusted third parties where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your Personal Information to:

Provide and Improve Our Services

Including to:

  • Process payments
  • Fulfill orders
  • Manage returns and exchanges
  • Ship products
  • Create and manage customer accounts
  • Remember your preferences
  • Provide personalized shopping experiences
  • Recommend products based on previous purchases
  • Improve our Services

Marketing & Advertising

We may use your information to:

  • Send promotional emails
  • Deliver marketing communications
  • Display personalized advertisements
  • Recommend products based on your browsing and purchase history

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Security & Fraud Prevention

We use Personal Information to:

  • Verify your identity
  • Secure payments
  • Detect fraudulent activity
  • Prevent unauthorized access
  • Protect our customers and business

You are responsible for maintaining the confidentiality of your account credentials. We strongly recommend that you do not share your login information with anyone.

Communication with You

We use your Personal Information to provide customer support, respond to your inquiries, process your requests, and maintain our relationship with you.

Legal Compliance

We may use your Personal Information to:

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from government authorities or law enforcement agencies.
  • Protect our legal rights.
  • Investigate suspected fraud or violations of our policies.
  • Enforce our Terms of Service and other policies.

How We Share Personal Information

In certain circumstances, we may disclose your Personal Information to third parties for legitimate business purposes, including:

Service Providers

We share information with trusted third-party providers who perform services on our behalf, including:

  • Shopify
  • Payment processors
  • Order fulfillment providers
  • Shipping carriers
  • Customer support platforms
  • Cloud hosting providers
  • Analytics providers
  • IT service providers

These providers may only use your information to perform services for us.

Marketing & Advertising Partners

We may share certain information with marketing and advertising partners to:

  • Deliver personalized advertisements.
  • Measure advertising performance.
  • Recommend products that may interest you.

For example, Shopify may help us display personalized advertisements based on your interactions with our store and other Shopify merchants.

These partners process your information in accordance with their own privacy policies.

Depending on where you live, you may have the right to opt out of personalized advertising.

At Your Direction

We may disclose your information when you instruct or authorize us to do so, including when you:

  • Request shipment through a third-party carrier.
  • Use social media integrations.
  • Use third-party login services.

Affiliates

We may share your Personal Information with companies within our corporate group where necessary to operate our business.

Business Transactions

Your Personal Information may be disclosed in connection with:

  • A merger
  • Acquisition
  • Sale of assets
  • Business restructuring
  • Bankruptcy
  • Other corporate transactions

We may also disclose information where required by law, court order, subpoena, or governmental request, or where necessary to protect our Services, customers, or legal rights.

Our Relationship with Shopify

Our Services are hosted by Shopify, which processes certain Personal Information in order to provide and improve the Services.

Information you submit through our store may be transferred to Shopify and its trusted service providers, some of whom may be located outside your country of residence.

Shopify may also use information collected across Shopify-powered stores to improve its platform, detect fraud, enhance security, and develop new features.

For more information about how Shopify processes Personal Information, please visit Shopify's Consumer Privacy Policy.

Depending on your location, you may also have certain privacy rights that can be exercised directly through Shopify's Privacy Portal.

Third-Party Websites

Our Services may contain links to third-party websites or online platforms.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any website you visit before providing your Personal Information.

The inclusion of any third-party links does not imply endorsement by PawNest.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect Personal Information from children under the age of majority in their jurisdiction.

If you believe that a child has provided us with Personal Information, please contact us immediately so that we can delete the information.

To the best of our knowledge, we do not knowingly sell or share the Personal Information of children under the age of 16 where prohibited by applicable law.

Data Security & Retention

We implement reasonable administrative, technical, and physical safeguards designed to protect your Personal Information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We recommend that you do not transmit sensitive or confidential information through unsecured communication channels.

We retain your Personal Information only for as long as necessary to:

  • Provide our Services.
  • Maintain your account.
  • Fulfill our legal obligations.
  • Resolve disputes.
  • Enforce our agreements and policies.
  • Protect our legitimate business interests.

The length of time we retain your Personal Information depends on the nature of the information and the purposes for which it was collected.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your Personal Information. These rights may include:

Right of Access

You may request access to the Personal Information we hold about you.

Right to Deletion

You may request that we delete your Personal Information, subject to certain legal exceptions.

Right to Correction

You may request that we correct inaccurate or incomplete Personal Information.

Right to Data Portability

Where applicable, you may request a copy of your Personal Information in a portable format or request that it be transferred to another organization.

Marketing Preferences

If you no longer wish to receive promotional emails from us, you may unsubscribe at any time by clicking the "Unsubscribe" link included in our marketing emails.

Please note that even if you opt out of marketing communications, we may still send you transactional emails related to your account or orders.

Additional Rights for UK & EEA Residents

If you are located in the United Kingdom or the European Economic Area (EEA), you may also have the following rights:

Right to Object or Restrict Processing

You may request that we stop or limit the processing of your Personal Information in certain circumstances.

Right to Withdraw Consent

Where we rely on your consent to process your Personal Information, you may withdraw that consent at any time.

Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.

You may exercise any of these rights by contacting us using the contact information provided below.

Before processing your request, we may need to verify your identity to protect your Personal Information.

We will respond to your request within the time period required by applicable law.

We will never discriminate against you for exercising your privacy rights.

Complaints

If you have any concerns or complaints about how we process your Personal Information, please contact us using the contact details provided below.

If you are not satisfied with our response, depending on where you live, you may have the right to:

  • Appeal our decision.
  • Lodge a complaint with your local data protection authority or supervisory authority.

Residents of the European Economic Area (EEA) may find a list of national data protection authorities on the European Commission's website.

International Data Transfers

Your Personal Information may be transferred to, stored, and processed in countries outside your country of residence.

If we transfer Personal Information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized legal transfer mechanisms, including:

  • Standard Contractual Clauses (SCCs) approved by the European Commission.
  • Equivalent data transfer mechanisms approved by the United Kingdom.
  • Other legally recognized safeguards where applicable.

Where Personal Information is transferred to countries recognized as providing an adequate level of data protection, we rely on those adequacy decisions where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

When we make changes, we will:

  • Update the "Last Updated" date at the top of this page.
  • Publish the revised Privacy Policy on this website.
  • Notify you of significant changes where required by applicable law.

Your continued use of our Services after any changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your privacy rights, please contact us:

PawNest

📧 Email: mypawnest.store@gmail.com