Refund policy
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, unworn, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, please contact us at mypawnest.store@gmail.com.
If your return is approved, we will provide you with the return instructions and the return shipping address:
[INSERT RETURN ADDRESS]
Please note that items sent back without first requesting a return will not be accepted.
If you have any questions regarding returns, feel free to contact us anytime at mypawnest.store@gmail.com.
Damages & Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item.
To help us resolve the issue as quickly as possible, please include clear photos of the product and its packaging in your email.
We'll evaluate the issue and work with you to provide the best possible solution.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Unfortunately, we also cannot accept returns on:
- Sale items
- Gift cards
If you're unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
The fastest way to receive a different item is to return your original purchase. Once your return has been accepted, you can place a new order for the item you'd like instead.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.
To qualify, the item must be returned in the same condition in which it was received—unused, with tags attached, and in its original packaging. Proof of purchase is also required.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued automatically to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at mypawnest.store@gmail.com.