Shipping policy

Shipping Policy

At PawNest, your pet's comfort—and your satisfaction—are our top priorities.

Every order includes a tracking number, so you can follow your package from dispatch to delivery using our tracking page.

Once your tracking information has been added, please allow 1–3 business days for the shipping carrier to update the tracking status. Your order is on its way! 📦

Processing & Delivery Times

📦 Orders are typically processed within 1–3 business days.

🌍 Estimated delivery time is 3–10 business days, depending on your location.

Please note that delivery times may vary slightly during holidays, severe weather conditions, or periods of exceptionally high order volume.

Order Tracking

Once your order has been shipped, you'll automatically receive a shipping confirmation email with your tracking number.

You can track your package at any time using our tracking page.

If you have any questions about your order, feel free to contact our support team. Including your order number in your message will help us assist you faster.

Shipping Delays

While we always aim to deliver your order as quickly as possible, occasional delays may occur due to factors beyond our control, such as:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • High shipping demand during holidays

If your package is taking longer than expected, don't worry—we're here to help. Simply contact us, and we'll gladly check the status of your shipment.

Incorrect Shipping Address

Please make sure your shipping address is correct before completing your order.

If you notice an error, contact us as soon as possible. If your order has not yet been shipped, we'll do our best to update the address.

Once an order has been dispatched, we may no longer be able to make changes.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us at mypawnest.store@gmail.com within 7 days of the expected delivery date.

We'll work with the shipping carrier to resolve the issue as quickly as possible and find the best possible solution for you.

Contact Us

If you have any questions about shipping or your order, we're always happy to help.

Trading Name: PawNest

Email: mypawnest.store@gmail.com