Terms of service
OVERVIEW
This website is operated by PawNest. Throughout the site, the terms "we," "us," and "our" refer to PawNest. PawNest offers this website, including all information, content, features, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our Service and agree to be bound by the following Terms of Service ("Terms"), including any additional terms and policies referenced herein or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of the Terms, then you may not access the website or use any of our Services.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.
To use our Services, including browsing our online store or purchasing products, you may be required to provide certain information such as your email address, billing information, payment details, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account and for all activity that occurs under your account credentials. You may not transfer, sell, assign, or otherwise provide access to your account to another person.
SECTION 2 – PRODUCTS
We strive to display our products and services as accurately as possible. However, we cannot guarantee that your device's display of any color or image will be completely accurate.
We do not guarantee that the appearance or quality of any products or services purchased by you will meet your expectations or exactly match the images displayed on our website.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities available to any person, geographic region, or jurisdiction.
SECTION 3 – ORDERS
By placing an order, you are making an offer to purchase our products.
PawNest reserves the right to accept or reject any order for any reason at our sole discretion. Your order will not be accepted until payment has been successfully authorized and processed.
Please review your order carefully before submitting it, as we may not be able to cancel or modify an order once it has been accepted.
If we need to refuse, modify, or cancel your order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.
Purchases are subject to our Refund Policy.
Products purchased from PawNest are intended for personal or household use only and may not be purchased for commercial resale or export.
SECTION 4 – PRICING & BILLING
Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.
Unless otherwise stated, all prices displayed on our website do not include applicable taxes, shipping charges, customs duties, import fees, or other government-imposed charges.
Prices displayed on our online store may differ from prices offered through other sales channels or third-party retailers.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store. You also agree to promptly update your account information, including your email address, billing information, and payment details, so we can complete your transactions and contact you when necessary.
You represent and warrant that:
- The payment information you provide is accurate and complete.
- You are authorized to use the selected payment method.
- Any charges incurred will be honored by your payment provider.
- You will pay all applicable charges, including shipping fees and taxes where required.
SECTION 5 – SHIPPING & DELIVERY
Estimated shipping and delivery times are provided for convenience only and are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or any circumstances beyond our reasonable control.
Risk of loss and ownership of products pass to you once your order has been handed over to the shipping carrier.
SECTION 6 – INTELLECTUAL PROPERTY
All content available through our Services—including, but not limited to, trademarks, logos, product names, graphics, photographs, videos, text, designs, layouts, and other materials—is the exclusive property of PawNest, its licensors, or affiliates and is protected by applicable intellectual property laws.
These Terms grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes only.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publish, download, store, transmit, or otherwise exploit any part of our Services without our prior written permission.
Nothing contained in these Terms grants you any ownership rights or licenses to our trademarks, copyrights, patents, or other intellectual property.
All rights not expressly granted are reserved by PawNest.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control.
These tools are provided "as is" and "as available", without warranties, representations, or endorsements of any kind.
Your use of any optional third-party tools is entirely at your own risk and discretion. You should ensure that you understand and agree to the terms provided by the relevant third-party provider before using such tools.
We may also introduce new features, services, products, or tools in the future. Any such additions will also be governed by these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services that are not owned or controlled by PawNest.
We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites.
Any access to third-party websites is at your own risk.
We are not liable for any damages or losses resulting from purchases, services, content, or interactions with third-party websites.
We encourage you to review the policies and practices of any third-party website before engaging in any transaction.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify, which enables us to provide our products and services to you.
However, all purchases made through this website are transactions directly between you and PawNest.
By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of your purchase from PawNest, including any claims, damages, losses, or disputes related to products, shipping, or customer service.
To the fullest extent permitted by law, you release Shopify and its affiliates from any liability arising out of your transactions with PawNest.
SECTION 10 – PRIVACY POLICY
Your submission of personal information through our store is governed by our Privacy Policy.
By using our Services, you acknowledge that you have read and understood our Privacy Policy.
Because our website is hosted by Shopify, certain information may also be processed by Shopify in order to operate and improve the Services.
For more information about how your personal information is collected and used, please refer to our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit ideas, suggestions, reviews, comments, recommendations, or other feedback ("Feedback") to us, you grant PawNest a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, distribute, display, and otherwise utilize such Feedback for any purpose, including commercial purposes.
You represent and warrant that:
- You own or have the necessary rights to submit the Feedback.
- Your Feedback does not violate the rights of any third party.
- Your Feedback does not contain unlawful, abusive, defamatory, obscene, or offensive material.
We are under no obligation to:
- Keep your Feedback confidential.
- Pay compensation for your Feedback.
- Respond to your Feedback.
We reserve the right, but are not obligated, to remove any Feedback that we determine to be unlawful, offensive, misleading, or in violation of these Terms.
SECTION 12 – ERRORS, INACCURACIES & OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping costs, availability, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on our website is inaccurate at any time without prior notice, including after an order has been submitted.
We undertake no obligation to update or clarify information except as required by applicable law.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes.
You agree not to use our website or Services:
- For any unlawful purpose.
- To violate any applicable laws or regulations.
- To infringe upon our intellectual property rights or the rights of others.
- To harass, abuse, threaten, defame, or discriminate against others.
- To submit false or misleading information.
- To transmit spam, malware, viruses, or malicious code.
- To collect or track personal information of others.
- To engage in phishing, scraping, crawling, or automated data extraction.
- To interfere with or bypass the security features of our website.
- To impersonate another person or entity.
We reserve the right to suspend or terminate your access to our Services immediately if we believe you have violated these Terms.
SECTION 14 – AI AGENTS & AUTOMATED ACCESS
This section applies if you use, authorize, or permit any software, automated service, AI agent, bot, or similar technology ("Agent") to access or interact with our Services on your behalf.
Any Agent accessing our Services must clearly identify itself as an automated system and must comply with all applicable access requirements.
Agents may not:
- Misrepresent themselves as human users.
- Bypass CAPTCHAs or other security mechanisms.
- Circumvent any technical measures designed to restrict automated access.
- Attempt to access restricted areas of our Services without authorization.
We reserve the right to restrict, suspend, or block automated access to our website at any time and without prior notice.
SECTION 15 – TERMINATION
We reserve the right to suspend or terminate your access to our Services at any time, without notice, if we believe you have violated these Terms of Service or applicable law.
Termination of your access does not affect any obligations or liabilities incurred before the termination date.
The following sections will survive termination:
- Intellectual Property
- Feedback
- Disclaimer of Warranties
- Limitation of Liability
- Indemnification
- Privacy Policy
- Governing Law
- Any other provisions which by their nature should survive termination.
SECTION 16 – DISCLAIMER OF WARRANTIES
Our Services and all products offered through our website are provided on an "AS IS" and "AS AVAILABLE" basis.
To the fullest extent permitted by applicable law, PawNest makes no warranties, express or implied, regarding the operation of the website or the products offered.
We do not guarantee that:
- The Services will be uninterrupted or error-free.
- The website will always be secure.
- Defects or errors will be corrected.
- The Services will meet your expectations or requirements.
Some jurisdictions do not allow certain warranty exclusions, so some of the above limitations may not apply to you.
SECTION 17 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, PawNest, its owners, employees, affiliates, licensors, partners, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our Services or the purchase of any products.
This includes, but is not limited to:
- Loss of profits
- Loss of revenue
- Loss of business opportunities
- Loss of data
- Loss of savings
- Replacement costs
- Any other commercial damages or losses
Our total liability for any claim relating to our Services shall never exceed the amount paid by you for the product giving rise to the claim, unless otherwise required by applicable law.
SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless PawNest, its affiliates, employees, contractors, licensors, service providers, and partners from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
- Your violation of these Terms of Service.
- Your misuse of our Services.
- Your violation of any law or the rights of a third party.
We reserve the right to assume exclusive control of any matter subject to indemnification at your expense, and you agree to cooperate fully in the defense of such claims.